Terms of Services
1. General Terms
1.1 Vehicle cleanliness
To ensure the well-being of our passengers and maintain the cleanliness of our vehicles, a cleaning fee of £50 will be applied if the vehicle is returned in a significantly unclean state, such as with spills of liquids or solids, or vomit caused by the passenger. This includes excessive dirt, food debris, or any other material that requires additional cleaning beyond a standard wash and vacuum.
1.2 Smoking prohibition
To maintain a safe and healthy environment for all passengers, smoking is strictly prohibited in all our vehicles. Smoking includes any form of tobacco use, including cigarettes, cigars, pipes, and e-cigarettes.
1.3 Child Seats
To ensure the safety of our youngest passengers, we adhere to the UK's child restraint laws. As such, it is the responsibility of the passenger to request a child seat when making their booking.
In the absence of a pre-arranged child seat, we will make every effort to provide one upon request. However, we cannot guarantee the availability of child seats at all times. Therefore, we strongly encourage passengers to request child seats in advance to ensure their child's safety.
If a child seat is not available, the child must travel in a rear seat and adhere to the following safety regulations:
- Children aged 3 or older must wear an appropriate adult seat belt.
- Children under 3 years of age may travel without a seat belt if no suitable child seat is available.
We understand that unforeseen circumstances may arise, and we will always strive to accommodate any special requests regarding child seats. However, to uphold our commitment to child safety, we kindly request that passengers inform us of any child seat requirements as early as possible to ensure a smooth and safe journey for all.
1.4 Pet transportation
For the safety and comfort of all passengers, pets must be securely confined in a suitable carrier or crate during travel in the vehicle. This ensures that pets remain contained and do not pose any potential hazards to themselves or others.
1.5 Behavioural conduct
Our drivers reserve the right to refuse transport of any passengers who behave in a disorderly, threatening, or abusive manner. This kind of behaviour can disrupt the journey and create an unsafe environment for all passengers
1.6 Late arrival and missed connections
While we strive to provide timely and efficient transportation, we cannot guarantee the exact arrival time to your destination. Therefore, we cannot be held responsible for the late arrival of your destination, which may lead to missed flights, trains, or ships.
1.7 Loss or damage to property
We cannot accept any responsibility for any loss or damage to personal property, regardless of the cause. However, in the event of property being left in a vehicle, we will gladly assist in organising its return to you if you cover the postage and packaging costs.
1.8 Limitation of liability
The Company shall be under no liability to the Customer whatsoever for any indirect loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by the Company of these terms and conditions.
In the event of any claim arising out of the Company's performance of hire, the Company's liability shall be limited to a refund not exceeding the cost of the journey.
2. Pickup Rules
2.1 No-Show Policy
To ensure efficient and timely pick-ups for all our customers, we kindly request that you notify us of your arrival at the designated pickup location at least 15 minutes prior to your scheduled pickup time. Failure to notify us or switching to an alternative transportation service without prior notice will be considered a no-show, resulting in the forfeiture of your deposit.
2.2 Late Arrivals
If you anticipate any delays or are unable to arrive at the agreed meetup time, please inform us as soon as possible. We may be able to accommodate reasonable delays, but excessive waiting times may incur additional charges for parking.
If you anticipate any delays or are unable to arrive at the agreed meetup time, please inform us as soon as possible. We may be able to accommodate reasonable delays, but excessive waiting times may incur additional charges for parking outside the designated airport parking area.
We value your cooperation in maintaining the smooth operation of our pickup service. Timely communication and adherence to these pickup rules ensure a positive and efficient experience for all our customers.
3. Waiting Time Charges
To ensure timely and efficient service delivery, we have established a standard waiting time policy. Exceeding the allotted free waiting period may result in additional charges.
3.1 Airport Transfers
For airport transfers, a complimentary waiting period of 90 minutes is provided from the scheduled arrival time. This grace period allows ample time for luggage retrieval and customs clearance.
3.2 Other Services
For all other services, a complimentary waiting period of 15 minutes is offered. This buffer ensures that our team can accommodate minor delays without incurring additional charges.
3.3 Waiting time fee
In the event that the free waiting period is exceeded, a fee of £30 will be applied for each additional hour or portion thereof. This fee is intended to compensate for the increased time and resources required to provide ongoing service.
We understand that unforeseen circumstances can arise, and we strive to be accommodating whenever possible. However, to maintain our commitment to providing timely service to all our customers, we kindly request that you inform us of any anticipated delays as soon as possible.
4. Airport Transfer Service
4.1 Acknowledgement of Boarding and Landing
To ensure timely and efficient airport transfers, we kindly request that our customers provide us with confirmation of their boarding at least 24 hours prior to their flight departure and upon landing. This information helps us accurately plan our schedules and ensure a smooth pick-up experience upon your arrival.
Failure to provide this confirmation may result in us treating your booking as a no-show. In this case, your booking will be cancelled, and your deposit will be forfeited.
We appreciate your cooperation in upholding the efficiency of our airport transfer service.
5. Quotes
Complimentary quotes are provided in GBP only.
Quotes will include the transportation fee and applicable parking charges for the requested booking.
Please note that quoted prices are subject to change in the event of unforeseen circumstances or deviations from the agreed-upon itinerary.
6. Booking Changes and Cancellations
6.1 Modifications to Bookings
For your convenience, we allow you to make modifications to your booking free of charge up to 48 hours before the scheduled pickup time. This flexibility ensures you have ample time to adjust your itinerary without incurring any additional charges.
Please note that any changes made within the 48-hour window may be subject to availability and may require additional fees. To avoid any potential issues, we recommend making any necessary changes well in advance.
6.2 Cancellation Policy
In the event of needing to cancel your booking, we understand that circumstances may arise. However, please be advised that deposit fees will be non-refundable upon cancellation.
We appreciate your understanding and cooperation in adhering to our booking change and cancellation policies.
7. Payment
We only accept Cash, Bank Transfers and PayPal as the method of payment.